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I Can change an item?
If your order has been shipped, please wait to receive it and then contact our Customer Service to request a return (Tel. 0532767270). We remind you that once the confirmation is made, the order can no longer be canceled.

 How can I return an item?
It is necessary to contact our Customer Service to have the return authorization created before returning the product to us. (Tel. 0532767270).

How long do I have to change a product?
It is possible to return the goods within 30 days from the date of receipt of the same.

 I received a different product from the one ordered, what should I do?
In the event that the product you received should be different from the one you ordered, www.benasciutticasa.it will be fully responsible for the return. You will need to contact our Customer Service who will create the authorization for the Return Service and coordinate with the courier to arrange collection, at no additional cost. A new waybill will be generated which will be sent to you by email and which you will need to print and apply on the package. Once the goods have been returned to the warehouse, the conditions will be checked and then, within about 30 days, the refund will be processed. Goods that will be returned in conditions that are not suitable for return will not be refunded. The reimbursement will be automatically released on your credit card or through the payment system you used to make the purchase and you will receive confirmation via e-mail to the address left in the order.

 I received a product that I don't like, what do I do?
If the purchased product does not like it, just contact Customer Service to request authorization for the return and return the package to the warehouse of origin at your expense *. Once the goods have been returned to the warehouse, the conditions will be checked and within about 5 days the refund will be processed. The goods that will be returned in conditions that are not suitable for return will not be refunded. The reimbursement will be automatically released to you through the payment system you used to make the purchase, if you paid by credit card or cash on delivery we need to know the IBAN of your current account to repay you. You will receive confirmation by e-mail to the address left in the order.

* In the event of a return with a refund request, this will be made by deducting the shipping costs incurred for shipping the product from the amount. For example, if you purchased a product for a cost of 20 euros + 6.90 shipping the refund will be equal to the amount of the product, ie 20 euros. If the amount of the product includes shipping costs, you will be reimbursed the amount without the 6.90 expenses incurred to send the product. For example, if you spend 65.00 euros including shipping, you will be reimbursed 58.10 euros.

 I received a defective product, what should I do?
If the product you purchased should have a defect, www.benasciutticasa.it will be fully responsible for the return. You will need to contact our Customer Service who will create the authorization for the Return Service and coordinate with the courier to arrange collection, at no additional cost. A new waybill will be generated which will be sent to you by email and which you will need to print and apply in the package. Once the goods have been returned to the warehouse, the conditions will be checked and within about 30 days, the refund will be processed. Goods that will be returned in conditions that are not suitable for return will not be refunded. If payment is by cash on delivery or by credit card, the refund will be made by bank transfer.

 Can I change a product if shipped abroad?
no problem, shipping and customs costs for returned parcels coming from abroad are the responsibility of the buyer